COVID-19

Virtual Care Appointments

We are currently providing Virtual care in the form of videoconferencing for patients who think they may have Covid or who prefer to not visit the clinic in-person. Please ensure you read and understand the notice about confidentiality below. Videoconference appointments can be booked through the Appointments page. We are following normal business hours.

Follow this link for current updates on coronavirus and self-assessment tool by Public Health Ontario. To keep all our patients safe we recommend social distancing, good hand hygiene, and booking an online appointment if you have any symptoms listed on the Public Health Ontario website. 

 
Doctor with Computer

PRIVACY AND VIRTUAL CARE

Notice to all patients

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Our clinic will be making use of virtual care technology provided by the Ontario government. Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that emails, calls, or texts you receive are not secure in the same way as a private appointment in an exam room. 

  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device), secure accounts, and a secure internet connection.  For example, using a personal and encrypted email account is more secure than an unencrypted email account, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that electronic communication is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care.  In addition, the following means of electronic communication may also be used: email, videoconferencing, telephone calls, or text messaging (including instant messaging).