FAQS

The Answers You’ve Been Looking For

CAN I GET A SAME-DAY APPOINTMENT?

Yes, we are a walk-in clinic which means that no appointment is necessary. However, during Covid we recommend phoning in or booking an appointment online.

WILL MY INSURANCE COVER MY VISIT?

We accept O.H.I.P coverage. If you do not have O.H.I.P coverage you will be required to pay $100 CAD and any injection fees. We will provide you with a receipt for your medical insurance claims. Please note that we only accept cash payments.

DO YOU OFFER SPECIALIZED SERVICES?

Paediatricians are doctors who specialize in children’s health and are therefore the most knowledgeable and experienced when it comes to treating children. We also have special consultations available for children on the Autism spectrum or with other Behavioural and Learning disabilities. These are available by appointment only.

HOW LONG ARE YOUR WAIT TIMES?

The waiting time varies because no appointment is required. The number of patients waiting to be served determines the amount of time you will wait. However, waiting times are generally shorter compared to those in emergency rooms. 
Please note: If a child is severely unwell they may be seen first based on Triage by the front desk. Let us know if your child has lost consciousness, has difficulty breathing or has a high fever. This will help us serve you better!

HOW LONG ARE PAEDIATRIC VISITS?

Please keep medical requests to just one thing at a time so we can keep wait times down. Session times vary but wait times are always shorter than the emergency room. We recommend you call ahead if you are in a rush!

WHAT DO I NEED TO BRING TO MY APPOINTMENT

Please bring your provincial health card and a screenshot of your Covid screen assessment result. Both the child and accompanying adult(s) are required to have printed or screenshot results. This will be required by reception.

Please note if you do not have a Canadian health card you will be required to pay a $100 cash fee.